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Buy-Proxy Frequently Asked Questions.
General
1.) What is Buy-Proxy?
2.) How many Members does Buy-Proxy have?
3.) What countries do the Proxies on Buy-Proxy from?
4.) Do you accept advertising on Buy-Proxy?
5.) Can I become an affiliate of Buy-Proxy
and earn revenue?
6.) How
do I report someone who has violated the Buy-Proxy terms?
7.) Can I display your projects on my website?
8.) How do I contact Buy-Proxy?
9.) Can anyone post Requests on this site?
10.) How do I know the Principals and Proxies on this site
are reliable?
Proxies
1.) How does this work for Proxies?
2.) How much does this cost for Proxies?
3.) Why should I use the service Buy-Proxy provides?
4.) How do I communicate with Principals?
5.) How do I stop receiving notification
e-mails about new requests?
6.) What if for some reason, the
Request fails? Will I be refunded the fee I was charged?
7.) Where can I find the message board?
Proxies/Bidding
1.) How do I place a bid on a Request?
2.) How do I update a bid I already placed
on a Request?
3.) How do I cancel a bid I placed?
4.) What if I have a question about a
Request (that will help me place my bid)?
5.) Why can't I find the "Place Bid"
button on the Request page?
6.) What is "bid for the total Request"?
7.) What if I can't make an accurate bid? Can't I just give an estimate?
Proxies/Payments
1.) Do I have to be paid for Requests through my Buy-Proxy account?
2.) When do you charge your commission and how much will it be?
3.) Do I have to add money to my account?
4.) How do I add money to my account?
5.) Can I withdraw money from my account?
6.) Can I transfer money to another Proxy
on Buy-Proxy?
7.) If I end up charging the Principal less than my bid for their Request,
can I get a partial refund on the Buy-Proxy Fees?
8.) How does the escrow account payment system work?
9.) How long does it take for you to send a withdrawal?
10.) When do I have to pay the fulfilled Request fees?
11.) Can I make a deposit or withdrawal using a method other than PayPal?
Terms and Conditions
1.) Why can't I post contact information?
2.) Can I post contact info on Featured Requests?
3.) What type of Requests are not allowed?
4.) What happens if I violate the terms?
5.) What if I didn't know what I did was a violation of the terms?
6.) Is it necesssary to have Proxies log in every 2 weeks?
Troubleshooting
1.) After I log in, when I click on any link, it brings me back to the
login form.
2.) I try to do something, but I am told my username does not exist.
3.) I made a deposit but it's not showing up in my Buy-Proxy account.
4.) I submitted a withdrawal but I have not received the money.
5.) I didn't get the signup confirmation e-mail, or any other e-mail's from Buy-Proxy.
6.) Why is my account suspended?
7.) My username, password or e-mail address
is not working.
8.) Why is there less money in my account
than I expected?
9.) Why did I stop receiving e-mail notifications about new Requests?
10.) I accidentally signed up with the wrong username or account type, can
I change it?
Principals
1.) How does this work for Principals?
2.) How much does this cost for Principals?
3.) Why should I use Buy-Proxy for my purchasing requirements?
4.) How do I communicate with Proxies?
5.) What is PMB?
6.) Where can I find the message board?
Principals/Payments
1.) How do I pay a Proxy for fulfilling a request?
2.) Do I have to pay Proxies through my Buy-Proxy account?
3.) When do you charge your commission and how much will it be?
4.) Do I have to add money to my account?
5.) How do I add money to my account?
6.) Can I withdraw money from my account?
7.) Can I transfer money to another Principal account?
8.) Is there a fee to transfer money to a Principal account?
9.) Help! I accidently transfered the wrong amount or transfered it to
the wrong Proxy?
10.) If the Proxy ends up charging me less
than he bid on my project,
can I get a partial refund on the commission Buy-Proxy takes?
11.) What is the minimum amount I can transfer
to a Proxy account?
12.) How does the escrow account payment system work?
13.) When do I have to pay the Request fees?
14.) Can I make a deposit or withdrawal using a method not described on
Buy-Proxy?
Principals/Projects
1.) How do I create a new request?
2.) What if I don't know what Payment Method the Proxy will have to use?
3.) What is a budget range?
4.) Why do I have to choose the amount of days until my Request needs to
be done?
5.) Can I change the information I provided about my Request?
6.) How do I close my Request, extend it, or pick a Proxy?
7.) Can I re-open a closed Request?
8.) What does it mean if my Request is
frozen?
9.) What if for some reason, the Request fails? Will I be refunded the Request fee?
What is Buy-Proxy?
Buy-Proxy is a Specialist Proxy service that connects Proxies with Principals that need assistance with completing International Purchases. Much like an auction, requests
are posted and interested Proxies bid on them.
Buy-Proxy further provides a service for Principals to advertise for longer
term purchasing requirements and allows
potential Proxies to browse these requirements at no charge.
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How many Proxies use Buy-Proxy?
There are several active Proxies on Buy-Proxy, with more signing up
every day.
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What countries are the Proxies on
Buy-Proxy from?
Proxies signup from all over the world. All projects are posted in English.
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Do you accept advertising on Buy-Proxy?
Yes. you may contact us via this email address: advertising@buy-proxy.com
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Can I become an affiliate of Buy-Proxy
and earn revenue?
Yes!. Please use the referal link that is provided for you at the bottom of your Account Management page. You will be paid US$ 0.50 (Fifty-cents) for each member you refer.
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How do I report someone
who has violated the Buy-Proxy terms?
To report violations please just go to Report
Violations.
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Can I display your Requests
on my website?
You can display a link to indicidual Requests on your website. We are also working on a system to enable automatic display of Buy-Proxy Requests on external websites, and will notify all members when the implementation has been completed.
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How do I contact Buy-Proxy?
You can use our contact form Don't forget to tell us
your username.
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Can anyone post requests
and advertise situations vacant on this site?
YES! Anyone can post requests on Buy-Proxy as long as they have a verified PayPal account..
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How do I know the Principals and Proxies
on this site are reliable?
The best way to determine the reliability of a Proxy or Principal is to see what other members have say about them by reading their feedback.
New members may not yet have feedback on Buy-Proxy, but may have very good feedback on other sites suchs as ebay or Amazon. You may find this information in the members Portfolio if they have included it.
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How does this work for Proxies?
Browse the list of Requests posted by Principals for the ones you would
be interested in assisting with, or have Buy-Proxy send you an e-mail anytime a new Request
is posted that matches your location Then you can decide to place
a bid on the Request.
Update or retract your bid anytime you want. When the Principal
chooses a Proxy (winning bid) you will be notified. If you are chosen
you can begin work on fulfilling the Request and get paid.
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How much does this cost
for Proxies?
There is no signup fee and no monthly fee, but you are required to give
Buy-Proxy a commission on each request you win a bid on. The commission
is 5% of your bid (minimum $5).
Example: If you are chosen for a Request you have bid $200 on, $10 will
be deducted from your account.
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Why should I use the service
Buy-Proxy provides?
Because we find Principals for you. This would be almost impossible for you to achieve on your own.
We already advertise Buy-Proxy.com
all over the Internet and attract many customers, all of whom could potentially
request your Proxy services. Even if you have many customers already,
why not use Buy-Proxy as an alternative if you need more? You've got nothing
to lose!
Also, if you have ever had problems agreeing on how to receive
a payment, you will benefit from Buy-Proxy, and the free escrow service should bring you peace of mind. Proxies can deposit and withdraw money in easily via PayPal.
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How do I communicate with
Principals?
You can post messages on the message boards. If you post a private message,
only the user it's addressed to will be able to see it, that user will
also be notified by e-mail that you posted a message for them.
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How do I stop receiving
notification e-mails about new Requests?
Login to your account and click on the "Edit" button. You can then uncheck
the box for receiving notifications.
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What if for whatever reason,
the Request fails? Can I get a refund on the Request fee I was charged?
Use the form to submit a request cancellation message. You might be eligible
for a refund.
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Where can I find the message
board?
Go to a Request and click on the "view message board" link that is found
above the list of Proxy bids.
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How do I place a bid on
a Request?
Click on the "Place Bid" button which you can find on the Request page
(there's one above and another below the list of current bids).
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How do I update a bid I
already placed on a Request?
Just submit a new bid and your old one will automatically be removed.
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How do I cancel a bid I
placed?
Log in to the account management area, find the Request, and click on
the "retract bid" link.
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What if I have a question
about a Request (that will help me place my bid)?
Just post a message on the message board for that project. You can access
Request specific message boards by clicking on the link provided on the
Request page.
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Why can't I find the "Place
Bid" button on the Request page?
If the Request is closed it does not show up, because bidding has ended.
It will also not show up if the Request is frozen, which means bidding
has temporarily been stopped.
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What is "bid for the total
Request"?
This is the amount (in U.S. dollars) that you will charge the Principal, if you are chosen. It's a Request Total, NOT an hourly rate. The Request Total should include the cost of the items being purchased, and your fee.
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What if I can't make an
accurate bid? Can I just estimate how much I will charge for the project?
You should not make any estimates. The information provided should be
enough to decide how much it will cost you to fulfill the Request. If there
is not enough info, use the message board to ask additional questions
to the Principal before placing your bid. Remember, by placing a
bid you enter into a legally binding contract. If you abuse this system
you risk receiving poor reviews by others, and possibly being banned from
Buy-Proxy.
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Do I have to be paid for
Requests through my Buy-Proxy account?
No, you can get paid directly by the other person. It's just more convenient
for you to use the Buy-Proxy payment system. Note that you will still need
to deposit money in your account to cover the commission we charge for
completed Requests.
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When do you charge your
commission and how much will it be?
As soon as you are chosen as the Proxy for a Request you have bid on
it will be closed/archived and you will be charged 5% of your bid, or
$5, whichever is greater. If you are accepted for a Featured Request or
a Request with a total of less than $5 there is no charge for Proxies.
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Do I have to add money
to my account?
Not right away, but eventually you will probably have to. If your account
balance is below zero dollars for more than 30 days your account will
be frozen. You will not be able to place any new bids on Requests.
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How do I add money to my
account?
Login to the account management area and click on the "deposit" button.
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Can I withdraw money from
my account?
Yes, just click the "withdraw money" button in the account management
area. You can currently only receive payment
through a PayPal account. Note that you cannot withdraw less than $30.00
at a time.
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Can I transfer money to
another Proxy on Buy-Proxy?
No, there should be no need to pay other Proxies.
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If I end up charging the
Principal less than I bid on their project, can I get a partial refund
on the commission Buy-Proxy takes?
Unfortunately, in most cases, the answer is No. However, if the Total fee is over US$ 5 000:00, you may contact us and we will consider the case.
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How does the escrow account
payment system work?
Please go to the following URL for information on escrow
payments
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How long does it take for
you to send a withdrawal?
PayPal withdrawals are usually completed within 3-5 business days.
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When do I have to pay the
project fee?
The fee is automatically deducted from your Buy-Proxy account, no matter
what your balance is at the time. You can deposit money into your account
later to cover the fee. If your account remains below zero dollars for
30 days, it will be suspended.
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Can I make a deposit or
withdrawal using a method other than PayPal?
No. At this time we only accept deposits via PayPal. Additionaly, we only process withdrawals using PayPal. Other payment methods,
such as Western Union and e-gold are being reviewed and might be added
in the future. If you have suggestions, you can contact us and we will
consider it. We will not make exceptions for individual cases; If we accept
or send money using different methods, it will be available to all members
of the site.
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Why can't I post contact
information?
It would allow you to directly contact other members, by-pass the Buy-Proxy
Request system, and therefore avoid paying any fees.
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Can I post contact info
on Featured projects?
Yes, only on projects which are Featured.
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What type of Requests are
not allowed?
Any Requests for assistance in paying for banned or illegal substances, products or services. You cannot post a Request with the intention of advertising a product, service or website. If your Request requires abnormal bidding (hourly bids, trades, etc.) it must be made a Featured Request.
Projects relating to adult products/explicit material are allowed, however care must be taken to word your Request Description in a manner that is safe for younger viewers. i.e. simply stating I'd like assistance with purchasing some Adult DVD's from an Online Store. DO NOT put adult/explicit product names or references in your Request Description, such information may only be divulged once you have chosen a Proxy, and then only via contact methods outside of Buy-Proxy.
We reserve the right to delete offending Requests and terminate your account without payment if this rule is contravened.
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What happens if I violate
the terms?
Minor offences might get your account suspended temporarily. Anything
else, or repeated violations, will get your account deleted and get you
banned from Buy-Proxy, without payment.
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What if I didn't know what
I did was a violation of the terms?
Too bad. It's your responsibility to understand the terms. You are asked
to agree to them before signing up. Ignorance is not an excuse.
If you have questions about our terms, feel free to contact us.
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Is it necasssary
to have Proxies log in every 2 weeks?
Yes. However, if you have signed up for email notification - can you extend the period to 3 months.
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After I log in, when I
click on any link, it brings me back to the login form.
Buy-Proxy uses Cookies to remember your login information. If you have
this problem it means Cookies are turned off in your browser, your security
setting is set high, or they are not working properly. Make sure you have
Cookies turned on in your browser, or try a different browser.
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I try to do something,
but I am told my username does not exist.
First, make sure you have the correct account. Only Proxy accounts
can place bids, and only Principal accounts can create Requests Did you accidentally
signup for the wrong account type?
If that doesn't solve your problem, your account could have been deleted
for one of two reasons: Either you did not log in for over 30 days and
your account has been deleted, or you violated the terms and you have
been banned.
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I made a deposit but it's
not showing up in my Buy-Proxy account.
Sometimes PayPal is slow at notifying deposit systems of payment. Please allow up to one hours time for deposits to reflect. Otherwise, contact us and tell us what name and e-mail you used, and your Buy-Proxy username.
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I submitted a withdrawal
but I have not received the money.
This is because we process withdrawals manually. Please be patient as
we get to your withdrawal request.
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I do not receive the signup
confirmation e-mail, or any other e-mail messages from Buy-Proxy.
Try a different e-mail address. To edit your account, login and click
on the edit link.
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Why is my account suspended?
Most likely you violated our terms. Contact us for the details, and you
might be able to have your account re-activated. IMPORTANT: Don't forget
to tell us your username.
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My username, password or
e-mail address is not working.
Make sure to type it all in lowercase, with no spaces.
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Why is there less money
in my account than I expected?
Did you take a look at your transaction history? It explains what was
charged to your account and how much. Login to your account and click
on the "view all" link under your account balance.
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Why did I stop receiving
e-mail notifications about new Requests?
1. Make sure your e-mail is working, or try submitting a different e-mail
address.
2. Does your Buy-Proxy account still exist? It could have been deleted
for many reasons, such as not logging in for over 30 days.
3. Have you logged in to your account lately? Notifications are not sent
out to accounts which have not logged in for 2 weeks.
If none of the above reasons apply, please contact us.
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I accidentally signed up
with the wrong username or account type, can I change it?
No. Contact us and ask us to delete your account. Then signup again. You
might need to clear the cookies in your browser to signup a second time.
You can find this in the settings, options or preferences area of your browser.
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How does this work for
Principals?
After signing up, you can Create a Request and provide all the details of
the transaction you need assistance with. Proxies will then be able to view your Request
and bid on it. This is similiar to an auction, but there is no mandatory
end date and you choose the winning bid yourself. Once you have chosen
a Proxy they will begin work on your Request. That's it!
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How much does this cost
for Principals?
There is no signup fee and no monthly fee, but you are required to give
Buy-Proxy a commission on each completed Request. The commission is a flat
fee of $5.
Example: If you chose a Proxy who bids $100 on your Request, $5 will
be deducted from your account.
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Why should I use Buy-Proxy
for my projects?
Because Buy-Proxy makes it easier for you to find someone to assist you in completing your Transaction. When you post a Request on Buy-Proxy, Proxies essentially compete for your business. It would take you a long time to find even one Proxy just by browsing the Internet and posting on various forums
Here, Proxies bid on your Request much like an auction. They can place a new bid if they see another Proxy has placed a lower bid than their's, this will undoubtedly result in a low fee for getting your transaction completed. Plus, with no up front fees at Buy-Proxy, you've got nothing to lose!
If you have ever had conflicts when agreeing on how to pay a Proxy, this shouldn't happen when you use Buy-Proxy. You can deposit money via PayPal and then make full use of our escrow services for free. Alternatively, if you wish Proxies can be easily paid directly through your Buy-Proxy account and then withdraw their money easily via paypal.
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How do I communicate with
Proxies?
You can post messages on the message boards. If you post a private message,
only the user it's addressed to will be able to see it, that user will
also be notified by e-mail that you posted a Request for them.
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What is PMB?
That's the abbreviation Buy-Proxy members use when referring to the Private
Message Board.
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Where can I find the message
board?
Go to a Request and click on the "view message board" link that is found
above the list of Proxy bids.
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How do I pay a Proxy
for a fulfilled Request?
You can transfer money from your Buy-Proxy account to any Proxy, just
click the "transfer money" button in the account management area. You
put money in your account by depositing funds into it via PayPal.
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Do I have to pay Proxies
through my Buy-Proxy account?
No, you can pay them directly. It's just more convenient for you to use
the Buy-Proxy payment system Note that you will still need to deposit money
in your account to cover the commission we charge for completed projects.
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When do you charge your
commission and how much will it be?
For a non-featured Request as soon as you choose a Proxy for one of your projects (a winning bid)
it will be closed/archived and you will be charged $5.
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Do I have to add money
to my account?
Not right away, but eventually you will probably have to. If you want to accept a Proxie's bid you will need to have $5 in your account. If you want to submit a featured Request you will need to have $25 in your account. If your account
balance is below zero dollars for more than 30 days your account will
be frozen. You will not be able to create any new Request.
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How do I add money to my
account?
Log-in to the account management area and click on the "deposit" button.
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Can I withdraw money from
my account?
Yes, just click the "withdraw money" button in the account management
area. You can currently receive payment only through a PayPal account. Note that you cannot withdraw less than $30.00 at
a time.
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Can I transfer money to
another Principal account?
No, there should be no need to do this. Only Proxies need to be paid.
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Is there a fee to transfer
money to a Proxy account?
No.
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What if I accidently transfered
the wrong amount or transfered it to the wrong Proxy?
You will have to contact us and explain your situation. We will probably have
to ask for confirmation from the Proxy.
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If the Proxy ends up
charging me less than he bid on my Request, can I get a partial refund
on the commission Buy-Proxy takes?
There is a set fee for Principals regardless of the amount the Proxy bids.
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What is the minimum amount
I can transfer to a Proxy account?
Currently the minimum is $5.
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How does the escrow account
payment system work?
Please go to the following URL for information on escrow payments: http://www.buy-proxy.com/escrow.php
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When do I have to pay the
Request fee?
The fee is automatically deducted from your Buy-Proxy account, no matter
what your balance is at the appropriate time. If you post a Featured Request the fee is deducted when the Request is submitted. In non-featured Requests the fee is deducted when the selected Proxy accepts the Request.
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Can I make a deposit or
withdrawal using a method not described on Buy-Proxy?
No. At this time we only accept deposits via PayPal.
We only process withdrawals using PayPal. Other payment methods,
such as Western Union and e-gold are being reviewed and might be added
in the future. If you have suggestions, you can contact us and we will
consider it. We will not make exceptions for individual cases; If we accept
or send money using different methods, it will be available to all members
of the site.
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How do I create a new Request?
Click the "Create Request" button.
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What if I don't know what
Payment Method the Proxy will have to use?
Select "Unknown" under the Payment Methods, add mention the reason in your Request's description. Be aware that a vague Request may not attract as many bids as a detailed request. You also have the option to choose "Proxies Choice" or "Multiple" from the Payment Methods menu.
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What is a budget range?
You can optionally specify how much money you are willing to pay for this
request.
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Why do I have to choose
the amount of days until my Request is fulfilled?
There needs to be an end to every request, to leave room for new ones.
But you can extend your project any time you want.
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Can I change the information
I provided about my Request?
Yes, login to the account management area and click on the "Edit" link
beside the Request you want to modify. You will be able to add additional
information to your Request, which will appear under your original description
with the date and time you added the new info. All Proxies who have
already bid on your Request will then be notified that you have added
information to your Request.
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How do I close my Request,
extend it, or pick a Proxy?
You can do all this by logging in to the account management area. Click
on the "Manage Account" button.
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Can I re-open a closed
a Request?
No, you will have to post a new Request. In some cases we can re-open
a Request for you. Contact us with the reason and we will consider re-opening
the Request.
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What does it mean if my
Request is frozen?
This means the end date you chose for the request has past. No Proxies
can place any new bids, you must either pick a Proxy or extend the
Request.
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What if for whatever reason,
the Request fails? Can I get a refund on the project fee I was charged?
Use this form to submit a Request cancellation. You might be eligible for a refund.
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